Coronavirus information

Dear guests,

Ferienparadies Natterer See is open! 
Of course are putting our best efforts into keeping our guests safe.
At the check-in, guests are required to produce a negative test result, a vaccination certificate or a confirmation of recovery from Covid-19. 

In order to use our facilities, continual testing is necessary. Self tests are available at our reception. 
Read more on the rules further below.

Booking a stay at Ferienparadies Natterer See

We understand these are uncertain times for everyone. Cancellation is usually free up to 3 months prior to your stay according to our terms and conditions.
Security is important to our guests! This is why we are relaxing our cancellation conditions for you: 

We are decreasing the time limit for free cancellations to 30 days
for bookings with arrival in July, August and September 2021!

Money-back guarantee: Rest assured that bookings cancelled due to closed borders or closed campsite are always refundable (less € 30,00 processing fee and possible bank fees). The same applies in case your arrival is prevented by quarantine restrictions by Austria/your home country. 

Insurance

We advise our guests to take out insurance with our partner Europäische Reiseversicherung in case of illness. You will encounter this option in the booking process on this website. Here you can find an info sheet on cancellations regarding COVID-19. 

What is insured?

• If a guest has an increased body temperature, even if future test results are negative. 
• If a guest has tested positive for COVID-19 without showing symptoms.
• If a guest comes down with Covid-19 symptoms.
• If a guest has to quarantine due to a close relative living in the same household testing positive for Covid-19.
• If a guest's attendance is needed due to a close relative/dependant/house mate falling ill with Covid-19.
• If a guest falls ill during their stay and cannot leave the resort, the unvoluntary extension of the stay is covered.

Good to know: rules in Austria

• Please wear a FFP2 mask in our mini market. 
• In order to check in or enter our facilities, you need to show evidence of being tested, recovered or vaccinated. Watch this video to learn more about the "3-G-rule"
• COVID-19-antigen-tests in "test lanes" are free for tourists. Sign up here for testing. Please put the accommodation's adress (Natterer See 1, 6161 Natters)! You can leave out the Social Security Number. Please note that you need a test from an offical test lane for your return trip across borders! Make sure to reserve your test spot in advance. PCR tests are valid 72h, antigen tests as well as self tests 24h. Self tests are available at our reception!

Please find more updated information under tirol.com.

We are looking forward to welcome you at Ferienparadies Natterer See very soon!
All the best and kind regards

Georg Giner and
the Ferienparadies Natterer See team